• Reaching Academic Library Users During the COVID-19 Pandemic: New and Adapted Approaches in Access Services 

  Decker, Emy Nelson (2021-03-15)

  The COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety ...
• Engaging Students in Academic Library Design: Emergent Practices in Co-Design 

  Decker, Emy Nelson (2021-02-28)

  This article explores academic libraries that have gone beyond using the traditional survey or focus group methods of soliciting student input, specific to library design projects. The goal for each library was to engage ...
• The X-Factor in Academic Libraries: The Demand for Soft Skills in Library Employees 

  Decker, Emy Nelson (2020-07-17)

  As the need for employees with technology skills and other expertise has increased within the contemporary academic library environment, so too has the need for employees with “soft skills.” Soft skills refer to personal, ...
• Expediting the Delivery of Content to Library Users: When to Buy Versus When to Borrow? 

  Decker, Emy Nelson; Arthur, Michael A. (2020-07-17)

  If an item is not readily available in an academic library’s collection, is it quicker to buy it or does is make better sense to borrow it? At a public, four-year institution, Acquisitions and ILL are exploring a new ...
• ‘Whose Line is it Anyway?’ Using Improvisation to Hone Library Employees’ Customer Service Skills 

  Decker, Emy Nelson (2020-07-17)

  Improvisation is an effective tool for developing actors’ skills. It can also be a powerful and unique means for enhancing customer service skills in the contemporary academic library environment. Interactions between ...

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