Communications management in athletics and the excellence theory: a case study of the University of South Alabama football program

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Date
2011
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Publisher
University of Alabama Libraries
Abstract

Increasingly, universities across the country are adding college football to their athletics programs. The communications activities surrounding a football launch had never been examined relative to communications theory. The purpose of this case study was to investigate the football communications function of a university athletic program in its first years, and determine whether the theory of excellence in public relations (ET) or integrated marketing communication (IMC) theory was more reflected in the organizational structure, management, and goals of the program. The University of South Alabama (USA) was chosen as the subject of the case study, who added the sport in December 2007. To prepare, a review of ET and IMC theory and research that tested and analyzed those theories was conducted. During the course of this study, six members of the University of South Alabama's staff responsible for football communications were interviewed in person and asked questions about their experience, skills, responsibilities, their department, strategy development, decision making, and other factors that relate to ET and IMC. Three hours of interviews were transcribed, coded, analyzed, and compared back to ET and IMC to see which theory was more reflected at USA. During the analysis, it was discovered that USA implements a management structure and organizational culture that would be in line with the principles of ET, but that the technical duties, goals and objectives of their messages are highly reflective of IMC. During the course of this study, six members of the University of South Alabama's staff responsible for football communications were interviewed in person and asked questions about their experience, skills, responsibilities, their department, strategy development, decision making, and other factors that relate to ET and IMC. Three hours of interviews were transcribed, coded, analyzed, and compared back to ET and IMC to see which theory were more reflected at USA. During the analysis, it was discovered that USA implements a management structure and organizational culture that would be line with the principles of ET, but that the technical duties, goals and objectives of their messages are highly reflective of IMC.

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Electronic Thesis or Dissertation
Keywords
Communication, Sports management, Marketing
Citation