Reaching academic library users during the COVID-19 pandemic: New and adapted approaches in access services

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dc.contributor.authorDecker, Emy Nelson
dc.date.accessioned2023-07-28T15:30:23Z
dc.date.available2023-07-28T15:30:23Z
dc.date.issued2021
dc.description.abstractThe COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety measures such as building closures, quarantine periods, enforced social distancing, etc. This article describes three services - one adapted, one newly developed, and one a collaboration across several units on campus - to allow users to continue receiving the assistance and the materials they needed despite the obstacles inherent to the pandemic. Unexpectedly, these changes also helped streamline processes in a post-pandemic academic library environment.en_US
dc.format.mimetypeapplication/pdf
dc.identifier.citationDecker, E.N. (2021). Reaching academic library users during the COVID-19 pandemic: New and adapted approaches in access services. Journal of Access Services, 18(2), 77-90.
dc.identifier.orcid0000-0002-4552-7274
dc.identifier.urihttps://ir.ua.edu/handle/123456789/10274
dc.identifier.urihttps://doi.org/10.1080/15367967.2021.1900740
dc.languageEnglish
dc.subjectAccess services
dc.subjectChat
dc.subjectCOVID-19
dc.subjectGrab N Go
dc.subjectStreamlining services
dc.titleReaching academic library users during the COVID-19 pandemic: New and adapted approaches in access servicesen_US
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