The impact of organizational resources and employee gratitude on frontline employee engagement

dc.contributorAllaway, Arthur Warren
dc.contributorMorgan, Robert M.
dc.contributorForkman, Sebastian
dc.contributorChoi, Youn-Jeng
dc.contributor.advisorBaker, Thomas L.
dc.contributor.authorQi, Ji
dc.contributor.otherUniversity of Alabama Tuscaloosa
dc.date.accessioned2018-12-14T18:11:57Z
dc.date.available2018-12-14T18:11:57Z
dc.date.issued2018
dc.descriptionElectronic Thesis or Dissertationen_US
dc.description.abstractDelivering and understanding the drivers of superior customer service can be a critical differentiator in service provision contexts. To this end, drawing from social exchange theory, this study investigates the antecedents of frontline employee engagement. In line with previous studies, our research identifies three types of organizational resources, motivational resources (perceived job autonomy), relational-contextual resources (perceived relationship investment), and socio-emotional resources (perceived organizational support), and suggests that these resources collectively contribute to employee engagement through the psychological mechanism of employee gratitude. In addition, we also explore the role of supervisory feedback as a moderator that enhances the relationship between employee gratitude and employee engagement.en_US
dc.format.extent131 p.
dc.format.mediumelectronic
dc.format.mimetypeapplication/pdf
dc.identifier.otheru0015_0000001_0003097
dc.identifier.otherQi_alatus_0004D_13548
dc.identifier.urihttp://ir.ua.edu/handle/123456789/5229
dc.languageEnglish
dc.language.isoen_US
dc.publisherUniversity of Alabama Libraries
dc.relation.hasversionborn digital
dc.relation.ispartofThe University of Alabama Electronic Theses and Dissertations
dc.relation.ispartofThe University of Alabama Libraries Digital Collections
dc.rightsAll rights reserved by the author unless otherwise indicated.en_US
dc.subjectMarketing
dc.titleThe impact of organizational resources and employee gratitude on frontline employee engagementen_US
dc.typethesis
dc.typetext
etdms.degree.departmentUniversity of Alabama. Department of Marketing
etdms.degree.disciplineMarketing
etdms.degree.grantorThe University of Alabama
etdms.degree.leveldoctoral
etdms.degree.namePh.D.
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