Making Sense of the Lending Fill Rate in Interlibrary Loan: Investigating Causes for Low Fill Rates and Developing Potential Remedies

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dc.contributor.authorDecker, Emy Nelson
dc.date.accessioned2023-07-28T16:36:51Z
dc.date.available2023-07-28T16:36:51Z
dc.date.issued2021
dc.description.abstractThe interlibrary loan (ILL) fill rate for lending is, arguably, the most important statistic used toevaluate the success and reliability of the lending service. This fill rate percentage, however, isactually heavily influenced by factors external to the academic library’s ILL department. The fillrate metric, alone, does not tell the whole story. A deeper dive into lending practices and theassociated data and statistics can help elucidate factors that are negatively impacting it. Thisinformation is essential for ILL practitioners as they can use it to institute measures tocontinuously improve the fill rate by implementing best practices.en_US
dc.format.mimetypeapplication/pdf
dc.identifier.orcid0000-0002-4552-7274
dc.identifier.urihttps://ir.ua.edu/handle/123456789/10277
dc.identifier.urihttps://doi.org/10.1080/1072303X.2021.1929642
dc.languageEnglish
dc.subjectInterlibrary loan
dc.subjectLending fill rates
dc.subjectLocal holding records
dc.subjectBorrower behavior
dc.subjectDeflections
dc.subjectLending strings
dc.titleMaking Sense of the Lending Fill Rate in Interlibrary Loan: Investigating Causes for Low Fill Rates and Developing Potential Remediesen_US
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