Exploring the concept and application of crisis-induced uncertainty in organizational crises

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dc.contributorBrown, Kenon
dc.contributorZhou, Shuhua
dc.contributorPederson, Joshua
dc.contributorChoi, Youn-Jeng
dc.contributor.advisorKi, Eyun-Jung
dc.contributor.authorZhou, Ziyuan
dc.contributor.otherUniversity of Alabama Tuscaloosa
dc.date.accessioned2020-01-16T15:03:47Z
dc.date.available2020-01-16T15:03:47Z
dc.date.issued2019
dc.descriptionElectronic Thesis or Dissertationen_US
dc.description.abstractThis dissertation was designed to investigate stakeholders’ feelings of uncertainty during an organizational crisis and how such feelings influence stakeholders’ relationship with the organization and change their information-seeking behaviors. Through reviewing current theories about uncertainty in risk communication and interpersonal communication, this dissertation created a term, crisis-induced uncertainty, and conceptualized the construct. The researcher designed two studies to measure and test the construct separately. Study 1 aimed to develop a multidimensional scale to capture crisis-induced uncertainty. Two samples were collected to validate the scale (n1 = 341; n2 = 294). Through the comprehensive assessment of content validity, construct validity, discriminant validity, convergent validity, and reliability, this study yielded a three-dimension scale with 11 measurement items. Crisis-induced uncertainty contained three dimensions: protection uncertainty, process uncertainty, and relationship uncertainty. Using a survey (n3 = 324), Study 2 attempted to discover the relationship between crisis-induced uncertainty and organization-public relationships, and the relationship between crisis-induced uncertainty and information-seeking behaviors. The survey revealed that crisis-induced uncertainty significantly predicts satisfaction, trust, and commitment. It also indicated that crisis-induced uncertainty does not change people’s information-seeking behaviors during a crisis. This dissertation greatly contributes to the understanding of uncertainty during a crisis and paves the way for future uncertainty research in the crisis context.en_US
dc.format.extent127 p.
dc.format.mediumelectronic
dc.format.mimetypeapplication/pdf
dc.identifier.otheru0015_0000001_0003427
dc.identifier.otherZhou_alatus_0004D_13874
dc.identifier.urihttp://ir.ua.edu/handle/123456789/6484
dc.languageEnglish
dc.language.isoen_US
dc.publisherUniversity of Alabama Libraries
dc.relation.hasversionborn digital
dc.relation.ispartofThe University of Alabama Electronic Theses and Dissertations
dc.relation.ispartofThe University of Alabama Libraries Digital Collections
dc.rightsAll rights reserved by the author unless otherwise indicated.en_US
dc.subjectMass communication
dc.titleExploring the concept and application of crisis-induced uncertainty in organizational crisesen_US
dc.typethesis
dc.typetext
etdms.degree.departmentUniversity of Alabama. College of Communication and Information Sciences
etdms.degree.disciplineCommunication & Information Sciences
etdms.degree.grantorThe University of Alabama
etdms.degree.leveldoctoral
etdms.degree.namePh.D.
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