‘Whose Line is it Anyway?’ Using Improvisation to Hone Library Employees’ Customer Service Skills

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dc.contributor.authorDecker, Emy Nelson
dc.contributor.otherUniversity of Alabama Tuscaloosa
dc.date.accessioned2021-05-14T19:19:56Z
dc.date.available2021-05-14T19:19:56Z
dc.date.issued2020-07-17
dc.description.abstractImprovisation is an effective tool for developing actors’ skills. It can also be a powerful and unique means for enhancing customer service skills in the contemporary academic library environment. Interactions between library users and librarians / library staff can often be complicated and require excellent listening and communication skills. This article explores how improvisation training can help reinforce customer service skills while also enhancing team building, team cohesion, and interpersonal engagement skills for these library employees. Such exercises are not only enjoyable and entertaining for library employees, they also help develop essential skills which enhance their customer service interactions.en_US
dc.format.mimetypeapplication/pdf
dc.identifier.citationDecker, E. (2020): ‘Whose Line is it Anyway?’ Using Improvisation to Hone Library Employees’ Customer Service Skills. Education Libraries, 43(1).
dc.identifier.doi10.26443/el.v43i0.356
dc.identifier.orcid0000-0002-4552-7274
dc.identifier.urihttp://ir.ua.edu/handle/123456789/7713
dc.languageEnglish
dc.language.isoen_US
dc.subjectimprovisation
dc.subjecttraining
dc.subjectlibrarians
dc.subjectlibrary staff
dc.subjectlibrary employees
dc.subjectskills development
dc.subjectteam building
dc.subjectinterpersonal skills
dc.subjectinnovation
dc.subjectcustomer service
dc.title‘Whose Line is it Anyway?’ Using Improvisation to Hone Library Employees’ Customer Service Skillsen_US
dc.typetext
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