I’ll Be Back: Post-Purchase Activities and ROI

dc.contributor.authorArthur, Michael A.
dc.contributor.authorBucknall, Tim
dc.contributor.authorKaelin, Stephanie
dc.contributor.authorSchulman, Sarah
dc.contributor.authorShowers, Kristi
dc.date.accessioned2024-09-05T20:06:45Z
dc.date.available2024-09-05T20:06:45Z
dc.date.copyright© 2014 the authors
dc.date.issued2014
dc.description.abstractWhat kinds of services and support should be expected after the sale? Vendors are increasingly providing postsale services to their customers, typically in the form of account development. This panel discussion examined experiences that vendors, libraries, and consortia have had with one another, including which services have been beneficial, and explored future enhancements that will benefit libraries and users. The panelists provided specific examples of past collaborations, including customized trainings, usage analysis, and professional development events. Panelists discussed topics of interest to librarians and vendors with a focus on ways to get the best ROI out of library resources. Librarians and publishers on the panel highlighted the important role that each side has in improving ROI and marketing the resources to the library community.
dc.format.mimetypeapplication/pdf
dc.identifier.citationMichael A. Arthur, Tim Bucknall, Stephanie Kaelin, Sarah Schulman, and Kristi Showers, "I’ll Be Back: Post‐Purchase Activities and ROI" (2014). Proceedings of the Charleston Library Conference. http://dx.doi.org/10.5703/1288284315605
dc.identifier.doihttp://dx.doi.org/10.5703/1288284315605
dc.identifier.urihttps://ir.ua.edu/handle/123456789/14342
dc.languageEnglish
dc.language.isoen_US
dc.publisherPurdue University
dc.rights.licenseThis work is licensed under a CC BY-NC 4.0 license.
dc.subject.lcshVendors and purchasers
dc.subject.lcshUsage
dc.subject.lcshLibrary outreach programs
dc.titleI’ll Be Back: Post-Purchase Activities and ROI
dc.typeOther
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