Alexa, are you listening? An exploration of smart voice assistant use and privacy in libraries

Show simple item record

dc.rights.license Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) en_US
dc.contributor.author Sweeney, Miriam
dc.contributor.author Davis, E.
dc.date.accessioned 2020-06-19T20:28:30Z
dc.date.available 2020-06-19T20:28:30Z
dc.date.issued 2020
dc.identifier.citation Sweeney, M.E., Davis, E. (Forthcoming December 2020): Alexa, are you listening? An exploration of smart voice assistant use and privacy in libraries. Information Technology and Libraries. en_US
dc.identifier.uri http://ir.ua.edu/handle/123456789/6783
dc.description.abstract Smart voice assistants have expanded from personal use in the home to applications in public services and educational spaces. The library and information science (LIS) trade literature suggests that libraries are part of this trend, however there is a dearth of empirical studies that explore how libraries are implementing smart voice assistants in their services, and how these libraries are mitigating the potential patron data privacy issues posed by these technologies. This study contributes to this gap byreporting on the results of a national survey that documents how libraries are integrating voice assistant technologies (e.g. Amazon Echo, Google home) into their services, programming, and check-out programs. The survey also surfaces some of the key privacy concerns of library workers in regard to implementing voice assistants in library services. We find that although voice assistant use might not be mainstreamed in library services in high numbers (yet), libraries are clearly experimenting with (and having internal conversations with their staff about) using these technologies. The responses to our survey indicate that library workers have many savvy privacy concerns about the use of voice assistants in library services that are critical to address in advance of library institutions riding the wave of emerging technology adoption. This research has important implications for developing library practices, policies, and education opportunities that place patron privacy as a central part of digital literacy in an information landscape characterized by ubiquitous smart surveillant technologies. en_US
dc.format.mimetype application/pdf en_US
dc.language English en_US
dc.rights.uri https://creativecommons.org/licenses/by-nc/4.0/
dc.subject voice assistants en_US
dc.subject digital assistants en_US
dc.subject Amazon Alexa en_US
dc.subject privacy en_US
dc.subject digital literacy en_US
dc.title Alexa, are you listening? An exploration of smart voice assistant use and privacy in libraries en_US
dc.type text en_US


Files in this item

This item appears in the following Collection(s)

Show simple item record

Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) Except where otherwise noted, this item's license is described as Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)

Search DSpace


Browse

My Account