Exploring the concept and application of crisis-induced uncertainty in organizational crises

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dc.contributor Brown, Kenon
dc.contributor Zhou, Shuhua
dc.contributor Pederson, Joshua
dc.contributor Choi, Youn-Jeng
dc.contributor.advisor Ki, Eyun-Jung
dc.contributor.author Zhou, Ziyuan
dc.date.accessioned 2020-01-16T15:03:47Z
dc.date.available 2020-01-16T15:03:47Z
dc.date.issued 2019
dc.identifier.other u0015_0000001_0003427
dc.identifier.other Zhou_alatus_0004D_13874
dc.identifier.uri http://ir.ua.edu/handle/123456789/6484
dc.description Electronic Thesis or Dissertation
dc.description.abstract This dissertation was designed to investigate stakeholders’ feelings of uncertainty during an organizational crisis and how such feelings influence stakeholders’ relationship with the organization and change their information-seeking behaviors. Through reviewing current theories about uncertainty in risk communication and interpersonal communication, this dissertation created a term, crisis-induced uncertainty, and conceptualized the construct. The researcher designed two studies to measure and test the construct separately. Study 1 aimed to develop a multidimensional scale to capture crisis-induced uncertainty. Two samples were collected to validate the scale (n1 = 341; n2 = 294). Through the comprehensive assessment of content validity, construct validity, discriminant validity, convergent validity, and reliability, this study yielded a three-dimension scale with 11 measurement items. Crisis-induced uncertainty contained three dimensions: protection uncertainty, process uncertainty, and relationship uncertainty. Using a survey (n3 = 324), Study 2 attempted to discover the relationship between crisis-induced uncertainty and organization-public relationships, and the relationship between crisis-induced uncertainty and information-seeking behaviors. The survey revealed that crisis-induced uncertainty significantly predicts satisfaction, trust, and commitment. It also indicated that crisis-induced uncertainty does not change people’s information-seeking behaviors during a crisis. This dissertation greatly contributes to the understanding of uncertainty during a crisis and paves the way for future uncertainty research in the crisis context.
dc.format.extent 127 p.
dc.format.medium electronic
dc.format.mimetype application/pdf
dc.language English
dc.language.iso en_US
dc.publisher University of Alabama Libraries
dc.relation.ispartof The University of Alabama Electronic Theses and Dissertations
dc.relation.ispartof The University of Alabama Libraries Digital Collections
dc.relation.hasversion born digital
dc.rights All rights reserved by the author unless otherwise indicated.
dc.subject.other Mass communication
dc.title Exploring the concept and application of crisis-induced uncertainty in organizational crises
dc.type thesis
dc.type text
etdms.degree.department University of Alabama. College of Communication and Information Sciences
etdms.degree.discipline Communication & Information Sciences
etdms.degree.grantor The University of Alabama
etdms.degree.level doctoral
etdms.degree.name Ph.D.


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