This article explores academic libraries that have gone beyond using the traditional survey or focus group methods of solicitingstudent input, specific to library design projects. The goal for each library was to engage ...
The interlibrary loan (ILL) fill rate for lending is, arguably, the most important statistic used toevaluate the success and reliability of the lending service. This fill rate percentage, however, isactually heavily ...
Design/methodology/approachThis article reviews the existing literature on the topics of student assistants participating inlibrary reference services and peer-to-peer engagement. It then details the first step of thetransition ...
Purpose: This article details the implementation of a live online chat service which was suddenly necessitated by the worldwide COVID-19 pandemic. The approaches used to train chat operators during this time inform both ...
The COVID-19 pandemic, which hit academic libraries in the United States during the spring semester of 2020, forced librarians and staff to redouble their efforts to reach out to users in light of newly enforced safety ...
If an item is not readily available in an academic library’s collection, is it quicker to buy it ordoes is make better sense to borrow it? At a public, four-year institution, Acquisitions and ILLare exploring a new ...