Browsing by Author "Bachrach, Daniel"

Browsing by Author "Bachrach, Daniel"

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  • Jaramillo Echeverri, Maria S. (University of Alabama Libraries, 2020-12)
    This dissertation attempts to understand the nature of and role that customers' embarrassment and guilt play in service encounters and evaluations. In Essay 1, I study the commonalities between and distinctiveness of each ...

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