Research and Publications - Department of Management

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Browsing Research and Publications - Department of Management by Subject "Business"

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    Can't leave it at home? The effects of personal stress on burnout and salesperson performance
    (Elsevier, 2020) Peasley, Michael C.; Hochstein, Bryan; Britton, Benjamin P.; Srivastava, Rajesh, V; Stewart, Geoffrey T.; Middle Tennessee State University; University of Alabama Tuscaloosa; University of Louisiana Lafayette
    Personal stress is a prevalent problem in a connected world. For salespeople, demands of a connected workplace have largely eliminated boundaries between personal and work life, allowing stress from personal issues to spill over into their work. Thus, problems of health, relationships, and finances are no longer "left at home" for salespeople. Rather, a less central workplace model (e.g., remote workplaces and mobile platforms) and 24/7 work expectations expand the workplace, which comingles personal and work demands. Utilizing a sample of 331 salespeople, we study personal stressors that cross boundaries into the workplace and find that they play a critical role in the formation of burnout across its dimensions, which leads to reduced salesperson performance. Our research contributes to the sales literature by investigating individual personal stressors via Job Demands and Conservation of Resources theories and offers insights for managers of salespeople that face both personal and work stress.
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    I don't want to be a rule enforcer during the COVID-19 pandemic: Frontline employees' plight
    (Elsevier, 2021) Northington, William Magnus; Gillison, Stephanie T.; Beatty, Sharon E.; Vivek, Shiri; University of North Carolina; Appalachian State University; University of Tennessee at Chattanooga; University of Alabama Tuscaloosa; Eastern Michigan University
    This research explores the pandemic-related experiences of frontline employees (FLEs) relative to customer ruleenforcement interactions within retail and service industries. Using a survey, incorporating closed-ended and CIT questions, we investigated, from the FLEs' perspectives, the occupational stress of rule-enforcement, company expectations of FLEs regarding rule enforcement, and the emotional impact of customer interactions on FLEs. Results indicate that several customer misbehaviors, such as not following rules and being rude, produce significant occupational stress. Further, based on our CIT assessments, many of the FLEs' recounted ruleenforcement incidents involved negative customer reactions, translating to heightened negativity for FLEs due to emotional contagion.
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    Running field experiments using Facebook split test
    (Elsevier, 2020) Orazi, Davide C.; Johnston, Allen C.; Monash University; University of Alabama Tuscaloosa
    Business researchers use experimental methods extensively due to their high internal validity. However, controlled laboratory and crowdsourcing settings often introduce issues of artificiality, data contamination, and low managerial relevance of the dependent variables. Field experiments can overcome these issues but are traditionally time- and resource-consuming. This primer presents an alternative experimental setting to conduct online field experiments in a time- and cost-effective way. It does so by introducing the Facebook A/B split test functionality, which allows for random assignment of manipulated variables embedded in ecologically-valid stimuli. We compare and contrast this method against laboratory settings and Amazon Mechanical Turk in terms of design flexibility, managerial relevance, data quality control, and sample representativeness. We then provide an empirical demonstration of how to set up, pre-test, run, and analyze FBST experiments.
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    Switching Gears: A Self-Regulatory Approach and Measure of Nonwork Role Re-Engagement Following After-Hours Work Intrusions
    (Springer, 2022) Grotto, Angela R.; Mills, Maura J.; Eatough, Erin M.; Manhattan College; University of Alabama Tuscaloosa
    As employees' personal lives are increasingly splintered by work demands, the boundary between work and nonwork domains is becoming ever more blurred. Grounded within a self-regulatory approach and the executive control function of inhibitory control, we operationalize and examine nonwork role re-engagement (NWRR)-the extent to which individuals can redirect attentional resources back to nonwork tasks following work-related intrusions. In phases 1 and 2, we develop and refine a psychometrically sound unidimensional measure for NWRR aligned with the self-regulatory processes of self-control and interference control underlying inhibitory control. In phase 3, we confirm the factor structure with a new sample. In phase 4 we validate the measure using the samples from phases 2 and 3 to provide evidence of criterion-related, convergent, and discriminant validity. NWRR was related to important well-being and work-related outcomes above and beyond existing self-regulatory and boundary management constructs. We offer theoretical and practical implications and an agenda to guide future research, as attentional agility becomes increasingly relevant in a home life replete with interruptions from work.
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    Using virtual reality to increase charitable donations
    (Springer, 2022) Kristofferson, Kirk; Daniels, Michelle E.; Morales, Andrea C.; Western University (University of Western Ontario); University of Alabama Tuscaloosa; Arizona State University; Arizona State University-Tempe
    Marketer interest in using virtual reality (VR) as a persuasion tactic continues to rise. Notably, one sector at the forefront of utilizing this tactic for persuasive means is nonprofit marketing. Many charities have devoted considerable resources to creating VR appeals under the assumption that this medium will increase donations over and above present tactics. However, research has not yet examined the persuasive consequences VR may provide over more traditional channels. This research seeks to understand the opportunities and limitations this emerging tactic can offer marketers. Specifically, we examine the donation effectiveness of three real VR charitable appeals by assessing actual donation behaviors, and find that VR appeals increase donations compared to a two-dimensional (2D) format. This work addresses a timely and relevant issue for practitioners and opens doors to future research investigating VR's applications to marketing.
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    Venture creation in the aftermath of COVID-19: The impact of US governor party affiliation and discretion
    (Springer, 2023) Borgholthaus, Cameron J.; White, Joshua, V; Markin, Erik; Gupta, Vishal K.; Southern Illinois University Edwardsville; University of Dayton; Saint Petersburg State University; Mississippi State University; University of Alabama Tuscaloosa
    In the USA, governors became central figures in the fight against the novel coronavirus. In many cases, state leaders were forced to choose between preserving life and protecting economic livelihood. While prior research has underscored the important role that US governors played in implementing healthcare policies at the onset of the COVID-19 pandemic, we know little about how characteristics of state leaders impacted self-employment. In this paper, we draw from upper echelons theory to examine how governor party and discretion impacted venture creation in the food and restaurant industry. Interestingly, we find no significant relationship between governor party and venture creation. However, we find that when the governor and legislature were unified in their political party - irrespective of party line - there were a higher number of new food and restaurant ventures created. We also found this effect to be strengthened when small business unemployment levels were higher. We explore the implications of these results for how unity of command may be beneficial during times of crisis. Plain English Summary During the initial outbreak of the COVID-19 pandemic in the USA, governors played a critical role in creating policy that either helped to preserve life or protect economic livelihood. Our research examines how two particularly important characteristics of governors and the political environment - party affiliation and discretion - impacted new venture creation within the food and restaurant industry, which is an important indicator of economic recovery. Using a publicly available, hand-collected dataset inclusive of all 50 states, we find that the political party of the governor has no effect on venture creation. However, we demonstrate that when the governorship and state legislature were aligned and led by members with the same party affiliation, the state experienced a greater number of new venture creation in the food and restaurant industry than when leaders of these two branches of government were not aligned. We further found that the effect of governor discretion was stronger when small business unemployment levels were higher. Our findings have implications for practice by suggesting that a unity of command government structure can be advantageous for economic outcomes during crises.
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    Who's Remembering to Buy the Eggs? The Meaning, Measurement, and Implications of Invisible Family Load
    (Springer, 2023) Wayne, Julie Holliday; Mills, Maura J.; Wang, Yi-Ren; Matthews, Russell A.; Whitman, Marilyn V.; Wake Forest University; University of Alabama Tuscaloosa
    Although much is known of the observable physical tasks associated with household management and child rearing, there is scant understanding of the less visible tasks that are just as critical. Grounding our research in the extant literature, the broader lay discussion, as well as our own qualitative research, we define, conceptualize, and operationalize this construct, which we label as "invisible family load." Using a mixed method, five-study approach, we offer a comprehensive, multidimensional definition and provide a nine-item, empirically validated scale to measure its component parts-managerial, cognitive, and emotional family load. In addition, we investigate gender differences and find, as expected, that women report higher levels of each dimension. We also examine the implications of invisible family load for employee health, well-being, and job attitudes, as well as family-to-work spillover. Although we substantiated some significant negative consequences, contrary to the popular view that consequences of invisible family load are uniformly negative, our results show some potential benefits. Even after accounting for conscientiousness and neuroticism, managerial family load related to greater family-work enrichment, and cognitive family load related to greater family satisfaction and job performance. Yet, emotional family load had uniformly negative potential consequences including greater family-to-work conflict, sleep problems, family and job exhaustion, and lower life and family satisfaction. Our research sets the stage for scholars to forge a path forward to enhance understanding of this phenomenon and its implications for individuals, their families, and the organizations for which they work.