Research and Publications - School of Library and Information Studies

Permanent URI for this collection

https://ir.ua.edu/handle/123456789/2866

Browse

Browsing Research and Publications - School of Library and Information Studies by Author "Sweeney, Miriam"

Now showing 1 - 2 of 2
  • Thumbnail Image
    Item
    Alexa, are you listening? An exploration of smart voice assistant use and privacy in libraries
    (2020) Sweeney, Miriam; Davis, E.; University of Alabama Tuscaloosa
    Smart voice assistants have expanded from personal use in the home to applications in public services and educational spaces. The library and information science (LIS) trade literature suggests that libraries are part of this trend, however there is a dearth of empirical studies that explore how libraries are implementing smart voice assistants in their services, and how these libraries are mitigating the potential patron data privacy issues posed by these technologies. This study contributes to this gap byreporting on the results of a national survey that documents how libraries are integrating voice assistant technologies (e.g. Amazon Echo, Google home) into their services, programming, and check-out programs. The survey also surfaces some of the key privacy concerns of library workers in regard to implementing voice assistants in library services. We find that although voice assistant use might not be mainstreamed in library services in high numbers (yet), libraries are clearly experimenting with (and having internal conversations with their staff about) using these technologies. The responses to our survey indicate that library workers have many savvy privacy concerns about the use of voice assistants in library services that are critical to address in advance of library institutions riding the wave of emerging technology adoption. This research has important implications for developing library practices, policies, and education opportunities that place patron privacy as a central part of digital literacy in an information landscape characterized by ubiquitous smart surveillant technologies.
  • Thumbnail Image
    Item
    Digitizing the ‘Ideal’ Latina Information Worker
    (2022-03) Sweeney, Miriam; Villa-Nicolas, Melissa; University of Alabama Tuscaloosa
    Recent examples of virtual assistant technologies designed as Latina information service workers are noteworthy objects of study for their potential to bridge analyses of Latinas’ labor history and information technology. Latinas in the United States have traditionally worked in blue collar information technology sectors characterized by repetitive labor and low-wages, such as electronics manufacturing and customer service. Latinas information service workers, though fundamental to technoscience, have been largely invisible in histories of computing. Latina virtual assistants mark a shift in this labor history by relying on the strategic visibility of Latina identity in/as the technology interface. Our research explores Latina virtual assistants designed by Airus Media, and installed as airport workers in airports along the southwestern border of the United States. We situate the technocultural narratives present in the design and marketing of these technologies within the broader histories of invisible Latina information labor in the United States. We find continuities between the ways Latinas have historically been positioned as “ideal” information workers, and the use of Latina identity in the design of virtual assistants. We argue that the strategic visibility of Latina virtual assistants is linked to the oppressive structures of invisibility that have traditionally organized Latina information service workers.