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Browsing University Libraries by Author "Chapman, Karen"

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    Benchmarking Marketing Scholar Productivity
    (2018-10-29) Chapman, Karen; Ellinger, Alexander E.; Filips, Karli; Nash, Jesse; University of Alabama Tuscaloosa
    Despite growing utilization of scholarly metrics to assess faculty research output, quality, impact, and productivity, the marketing discipline has yet to develop a comprehensive, generalizable benchmark for assessing scholar productivity. This study builds on and extends previous productivity benchmark studies by examining a considerably larger and more representative sample of over 1,000 marketing scholars from U.S. research-intensive schools and by assessing marketing scholar productivity over complete careers rather than for specific periods of time. Consistent with the objectives of benchmarking, the study findings enable educational administrators and faculty themselves to see exactly where a particular marketing scholar’s productivity falls within the range of scores.
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    Database Coverage for Research in Management Information Systems
    Chapman, Karen; Brothers, Paul; ; University of Alabama Tuscaloosa
    ABSTRACT: This study examines the database coverage of management information systems (MIS) journals and journal articles referenced by MIS researchers. Lists of titles and references were checked for coverage in twelve databases representing a variety of vendors: five multidisciplinary databases, four business databases, and three computer science or applied science databases. The best coverage of MIS journals is found in ABI/INFORM Global and Business Source Premier. The best coverage of articles referenced by MIS scholars is offered by the same two databases, although Business Source Premier offers significantly more full text. Business Source Premier and Web of Science provide the best coverage for any pair of the databases.
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    An evaluation of Web of Science, Scopus and Google Scholar citations in operations management
    (Emerald Group, 2019) Chapman, Karen; Ellinger, Alexander E.; University of Alabama Tuscaloosa
    Purpose Ongoing deliberation about how research productivity should be measured is exacerbated by extensive disparity between the number of citations for scholarly works reported by commercial academic search engines and Google Scholar (GS), the premier web crawling service for discovering research citations. Disparities identified in citation comparison studies have also led to disagreement about the value of the higher number of citations for social sciences and business scholarly articles consistently reported by GS. The purpose of this paper is to extend previous database citation comparison studies by manually analyzing a sample of unique GS citations to a leading operations management journal (i.e. citations found only in GS and not the commercial search engines) to reveal just where these additional citations are coming from. Design/methodology/approach In addition to comparing citation counts for the three databases, unique GS citation data for the sample of journal articles was manually captured and reviewed. The authors' approach provides a much more in-depth examination of the provenance of GS citations than is found in previous studies. Findings The findings suggest that concerns about the value of unique GS citations may not be warranted since the document types for the unique GS citing documents identified in the analysis are dominated by familiar scholarly formats. Predominantly authentic and validated journal publications, dissertations, conference papers, and book and book chapters accounted for the large majority of the unique GS citations analyzed. Practical implications - The study lends further credence to contentions that the use of citations reported in GS is appropriate for evaluating research impact in disciplines where other formats beyond the English-language journal article are valued. Originality/value Developing a more informed understanding of the provenance of unique GS citations in the authors' field is important because many scholars not only aspire to publish in elite journals with high impact factors based on citation counts provided by commercial databases to demonstrate quality, but also report the larger number of citations for their publications that are reported by GS to demonstrate impact. The in-depth manual analysis suggests that GS provides a more nuanced and comprehensive representation of research impact and international scope than the commercial databases.
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    The Impact of the Monographs Crisis on the Field of Communication
    Yates, Steven D.; Chapman, Karen; University of Alabama Tuscaloosa
    This study replicates and extends Yates and Chapman’s [(2007), Behavioral & Social Sciences Librarian, 26(1), 39-51] study of references from Communication Monographs, Communication Research, and Journal of Communication for the years 2010 and 2015 to draw further conclusions on the use of monographs in journal literature in the field of communication. Results show that the use of monographs in these journals has been outpaced by references to journal articles by a ratio of 5 to 1. The references were further analyzed by date and publisher. The authors then selected a random sample of the monographs cited in the journals to explore the availability of these monographs in electronic format and found that many are available as ebooks, particularly the more recent titles. The authors also examined the references from a collection of scholarly books in communication from 2005, 2010, and 2015 and found that the use of monographs may be declining slightly. The most notable trend in these references was the increase in the number of references to items in other formats such as film, television, comic books, and websites. The authors conclude that the monographs crisis is indeed affecting citation patterns in the field of communication.
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    Launching Chat Service During the Pandemic: Inaugurating a New Public Service Under Emergency Conditions
    (2022) Decker, Emy Nelson; Chapman, Karen
    Purpose: This article details the implementation of a live online chat service which was suddenly necessitated by the worldwide COVID-19 pandemic. The approaches used to train chat operators during this time inform both current and future training initiatives toward continuous improvement in this academic library setting.Design/Methodology/Approach: Chat transcripts from the period of March 2020 – April 2021 serve as the dataset for this study.Findings: In bringing a live chat service online during a global pandemic, chat transcripts from this period reveal 19.3% of all chat interactions related directly to COVID-19. The transcripts also reveal the types of questions, whether reference or directional, and these, combined with staffing patterns, indicate that staff were addressing reference questions more often than librarians. In addition, 25.2% of all transactions, whether by staff or librarians, resulted in tickets or referrals to hand off the question to a subject or functional specialist. These findings help to inform targeted face-to-face refresher training for chat operators.Originality: While bringing a live chat service online is certainly not novel, the impetus behind the quick setup was. This unusual circumstance allowed for an in-depth look at the nature of chat and its training requirements and limitations due to campus stay-at-home orders. It also provided a new understanding that influenced subsequent face-to-face trainings.